AI Ride-Along Coach
Your best senior tech can't ride along on every call. But your AI can. The Coach turns every technician into a top performer — from day one.
On Every Call
A senior tech in every pocket
The moment a tech arrives on-site, the Coach activates. It knows the customer's equipment, service history, membership status, and the reason for today's visit. It provides step-by-step guidance through diagnostics, suggests the right questions to ask, and identifies opportunities the tech might otherwise miss.
New techs ramp up 3x faster because they're never truly alone on a call. Experienced techs sell more because the Coach catches upsell signals they're too focused on the repair to notice. Managers sleep better because compliance checklists run automatically on every single job.
What the Coach Does
Four modes of intelligence, active on every job.
Real-Time Troubleshooting
Step-by-step diagnostic guidance based on the specific make, model, and symptom. Like having your best tech whispering in every tech's ear.
Sales Opportunity Detection
Identifies upsell moments in real-time — aging equipment, missing maintenance plans, inefficient systems. Coaches the tech on how to present options naturally.
Compliance & Safety Checklists
Ensures every job follows safety protocols, code requirements, and company SOPs. Automatically logs compliance for liability protection.
Post-Call Debrief
After every job, the AI reviews what happened, what was sold, what was missed, and provides personalized coaching notes for the tech's development.