Every tool a trade business needs
One platform replaces your dispatch board, CRM, marketing stack, and phone system. Built by people who've run service companies.
AI Voice & Phone Agents
Every call answered. Every lead booked. 24/7.
AI Phone Agent
Answers every call 24/7 — books appointments, provides quotes, dispatches emergency service, and never puts anyone on hold.
After-Hours Dispatch
Emergency calls routed intelligently after hours. AI qualifies urgency, dispatches on-call techs, and confirms ETAs automatically.
Call Recording & Scoring
Every call recorded, transcribed, and AI-scored. Track booking rate, upsell opportunities, and CSR performance.
IVR & Call Routing
Intelligent call routing by department, language, or service type. AI handles tier-1 calls, humans get the complex ones.
Dispatch & Operations
Get the right tech to the right job, every time.
Smart Dispatch Board
AI routes technicians by proximity, skill set, availability, and job priority. Visual drag-and-drop scheduling with real-time map view.
Job Management
Full job lifecycle: lead → estimate → approval → schedule → dispatch → complete → invoice → collect. Nothing falls through.
Real-Time ETAs
Customers get automatic text updates when a tech is en route, arrives, and completes the job. No more 'where's my tech?' calls.
Multi-Day Projects
Project management for installs and renovations. Phase tracking, material ordering, crew scheduling, and progress photos.
Customer CRM & Intelligence
360° view of every customer, property, and piece of equipment.
Customer 360 Profiles
Complete profiles with equipment records, service history, membership status, property data, and full communication log.
Equipment Tracking
Track every unit by model, serial number, install date, warranty status, and maintenance history. AI predicts failures before they happen.
Property Intelligence
Property details, photos, access codes, pet alerts, and special instructions — techs arrive prepared every time.
Unified Inbox
Phone, text, email, web chat, and social messages in one timeline per customer. Full context for every interaction.
Sales & Estimating
Close more deals, faster — from the driveway.
Photo-Based Estimates
Techs snap photos on-site and AI generates accurate estimates with line items, labor, and materials. Send proposals before leaving.
Good-Better-Best Pricing
Automatically present tiered options that increase average ticket size. Customers choose — you win either way.
Digital Proposals & E-Sign
Professional, branded proposals with electronic signature. Track opens, views, and acceptance in real-time.
Financing Integration
Offer financing options at point of sale. GreenSky, Wisetack, and Service Finance built in. Close big-ticket jobs on the spot.
Storm & Weather Intelligence
Be first on the scene. Own the storm.
Storm Command Center
Real-time weather radar overlaid on your service area. Hail size, wind speed, and precipitation tracking with damage probability zones.
Auto Storm Response
When a storm hits, DramTrade automatically activates outbound campaigns, pre-positions crews, and opens emergency scheduling.
Damage Assessment AI
AI analyzes storm path and severity to estimate potential damage volume. Prioritize canvassing by neighborhood impact.
Canvassing Routes
Generate door-knock routes optimized by storm damage probability. Track which doors have been hit and follow up automatically.
Inventory & Fleet
Know where every part and truck is, all the time.
Parts & Inventory
Track truck stock, warehouse bins, and supplier catalogs. Auto-reorder parts at min-stock thresholds. Barcode scanning built in.
Fleet GPS Tracking
Real-time vehicle location, speed, idle time, and route history. Geofencing alerts when trucks leave service areas.
Vehicle Maintenance
Scheduled maintenance tracking for every vehicle. Oil changes, inspections, and registrations — never miss a deadline.
Fuel & Expense Tracking
Fuel card integration, mileage logging, and per-job fuel cost allocation. Know the true cost of every truck roll.
Membership & Recurring Revenue
Build predictable income that compounds year over year.
Maintenance Agreements
Create and sell service agreements with automated scheduling. AI reminds customers and books tune-ups automatically.
Upsell Intelligence
AI identifies equipment age, repair history, and efficiency data to recommend upgrades at the perfect time.
Retention Campaigns
Automated win-back sequences for lapsed members. Track churn risk scores and intervene before customers leave.
Tiered Programs
Bronze, Silver, Gold tiers with escalating benefits. Customers self-upgrade as they see the value add up.
Marketing & Growth
Fill your pipeline without lifting a finger.
Neighborhood Marketing
Finish a job? DramTrade automatically targets surrounding homes with direct mail, SMS, and digital ads. Your best lead is next door.
Review Generation
Automated review requests via text after every completed job. AI responds to reviews and monitors your rating across platforms.
Social & Local SEO
AI writes and schedules social posts, optimizes your Google Business Profile, and manages local directory listings.
Email & SMS Campaigns
Seasonal tune-up reminders, membership renewals, and promotional campaigns — all automated in your brand voice.
Accounting & Payroll
Run your books from the same place you run your jobs.
Invoicing & Payments
Generate invoices from completed jobs. Accept credit cards, ACH, and financing. Automatic payment reminders and collections.
Job Costing
Real-time P&L per job: labor, materials, overhead, and commission. Know exactly which jobs and techs are most profitable.
Payroll & Commissions
Time tracking, overtime calculation, commission structures, and spiff tracking. Export to your payroll provider or run in-platform.
QuickBooks Sync
Two-way sync with QuickBooks Online and Desktop. Invoices, payments, and expenses flow automatically.
AI Coaching & Performance
Turn every tech into your best tech.
AI Ride-Along Coach
Real-time troubleshooting, sales coaching, and compliance guidance during every call and job. Like having your best manager on every truck.
AI Diagnostic Co-Pilot
Audio + visual AI that helps techs diagnose problems faster. Submit photos and symptoms, get repair guidance instantly.
Performance Scorecards
Track revenue per tech, conversion rates, average ticket, callback rate, and customer ratings. Identify coaching opportunities.
Training Modules
Built-in LMS with trade-specific courses, certification tracking, and onboarding checklists for new hires.
Referral & Community
Turn happy customers into your sales force.
Referral Program
Automated referral links, reward tracking, and viral loop visualization. Happy customers bring their neighbors.
Supplier Portal
Manage vendor relationships, compare pricing, track POs, and maintain preferred supplier lists.
Subcontractor Management
Onboard and dispatch subs. Track insurance, licensing, and performance. Scale capacity without hiring.
Community Reputation
Sponsor local events, track community involvement, and build the kind of brand that wins before the truck even shows up.
AI-Powered Advantage
Deep-Dive Features
The intelligence layer that separates DramTrade from everything else.
AI Diagnostic Co-Pilot
Audio + visual AI that turns every tech into your best tech.
Learn more →Predictive Failure Engine
Predict breakdowns before they happen. Sell replacements, not emergencies.
Learn more →AI Ride-Along Coach
Real-time troubleshooting, sales coaching, and compliance — on every call.
Learn more →AI-Generated Presentations
Good-Better-Best proposals with financing in under 30 seconds.
Learn more →