Reputation & Review AI
Your rating is your revenue. DramGuest monitors every review, responds in your voice, and turns happy guests into your most powerful marketing channel.
The Numbers
One star = 5-9% revenue swing
Harvard Business School research shows a one-star increase on Yelp leads to a 5-9% increase in revenue. Yet most restaurants respond to less than 30% of their reviews — and take days when they do.
DramGuest responds to every review within an hour. The AI knows your voice, your menu, your values. A 3-star review about slow service gets an empathetic response referencing the guest's specific experience. A 5-star rave gets a warm thank-you that invites them back for the new seasonal menu.
Every response is drafted by AI and queued for your approval — or auto-published if you prefer. You set the tone. The AI does the work.
Core Capabilities
Monitor, respond, generate, and grow — on autopilot.
Multi-Platform Monitoring
Real-time alerts from Google, Yelp, TripAdvisor, Facebook, and OpenTable. Every review lands in one dashboard within minutes of posting — no more checking five different apps.
AI-Crafted Responses
AI drafts thoughtful, on-brand responses to every review — positive and negative. It knows your voice, references specific details from the review, and suggests service recovery when needed.
Sentiment Analysis
AI reads between the lines. Track sentiment trends over time, identify recurring complaints before they become patterns, and measure staff-specific feedback across hundreds of reviews.
Review Generation Engine
Automated post-visit SMS and email asking happy guests to leave reviews. Smart timing sends the request when the guest is most likely to respond — typically 2 hours after their visit.