Everything you need to run world-class hospitality
AI-powered tools built by hospitality people, for hospitality people. One platform, zero complexity.
AI Voice & Phone Agents
Every call answered. Every reservation captured. 24/7.
AI Phone Agent
Answers every call — takes reservations, answers menu questions, provides hours and directions. Sounds natural, speaks your brand.
Voicemail-to-Action
AI transcribes voicemails, identifies intent, and creates follow-up tasks automatically. No message gets lost.
Call Recording & Analytics
Every call recorded, transcribed, and analyzed. Track call volume, resolution rate, and guest sentiment trends.
Multi-Number Routing
Dedicated numbers for reservations, catering, and events. AI routes calls to the right agent or department.
Guest CRM & Intelligence
Know every guest before they walk through the door.
Guest 360 Profiles
Unified profiles with visit history, preferences, dietary needs, spend data, and communication history across every channel.
Smart Segmentation
AI-powered segments: VIPs, regulars, at-risk guests, big spenders, wine lovers, event attendees — target the right guests.
Loyalty & Spend Scoring
Automatic loyalty tier assignment based on visit frequency, average check, and lifetime value. Identify your best guests.
Contact Import & Tags
Bulk import from any source. Auto-tagging by behavior, visit frequency, spend level, and preferences.
Reservations & Front of House
Fill every seat. Manage every walk-in. Delight every guest.
Smart Reservations
AI-powered booking that optimizes table turns, manages waitlists, and sends automated confirmations and reminders.
Interactive Floor Plan
Drag-and-drop table layout editor. Visual seating management with real-time status: occupied, reserved, available, turning.
Hostess Dashboard
Live floor view with wait times, party sizes, and server assignments. Move guests with a tap.
Waitlist Management
Digital waitlist with accurate wait times, SMS notifications, and no-show tracking. Guests wait at the bar, not the door.
Menu & Beverage Intelligence
Turn your menu into a revenue engine.
Wine List Management
Digital wine list with AI-powered pairing suggestions, inventory tracking, and by-the-glass optimization.
Tap Wall & Draft Management
Self-pour tap wall integration with RFID wristbands, keg level tracking, display management, and real-time pour analytics.
Menu Engineering
AI analyzes item profitability, popularity, and margin to recommend pricing changes and menu placement.
Allergen & Dietary Intelligence
Accurate allergen and dietary information for every item. AI agents reference your verified data — never guess.
Ordering & Commerce
Online ordering, gift cards, and payments — all in one.
Online Ordering
Branded online ordering with real-time menu sync. Pickup, delivery, and dine-in ordering from your website or app.
QR Tableside Ordering
Guests scan a QR code to browse your menu, get AI sommelier recommendations, and order from their phone.
Gift Card Program
Digital and physical gift cards with balance tracking, promotional campaigns, and bulk purchasing for corporate accounts.
Payment Processing
Integrated payments with Stripe. Invoices, payment links, transaction tracking, and automatic reconciliation.
Loyalty & Membership
Turn one-time guests into lifetime regulars.
Tiered Loyalty Program
Bronze, Silver, Gold, Platinum tiers with escalating rewards. Automatic tier upgrades based on visits and spend.
Points & Rewards
Flexible point system with customizable redemption rules. Birthday rewards, visit milestones, and surprise-and-delight automation.
Membership Plans
Recurring membership subscriptions for VIP perks — priority reservations, exclusive events, and member-only pricing.
Apple & Google Wallet Passes
Digital loyalty cards and event tickets delivered directly to guests' phone wallets. Tap to earn, tap to redeem.
Marketing & Reputation
Fill slow nights. Win back lapsed guests. Own your reputation.
Email Campaigns
AI-written emails in your brand voice. Event announcements, seasonal menus, loyalty rewards — all automated.
SMS Marketing
Two-way texting with guests. Last-minute specials, reservation reminders, and birthday offers that actually convert.
Review Management
Monitor Google, Yelp, and TripAdvisor. AI drafts thoughtful responses. Track sentiment trends over time.
Social Media Studio
Content composer, post scheduler, UGC curation, Instagram and Facebook management — plus an AI social inbox.
Events & Catering
From private dining to full-service catering — managed beautifully.
Event Management
Create, promote, and sell tickets for events. Track RSVPs, manage capacity, and run event-specific marketing campaigns.
Catering BEO System
Banquet Event Orders with room setup, menu selections, AV requirements, timeline, and automatic staff notifications.
Event Ticketing
Sell tickets online with tiered pricing, early bird discounts, and group rates. QR code check-in on event day.
Calendar Management
Unified calendar for reservations, events, private dining, and catering. See your entire venue schedule at a glance.
Hotel & Property Management
Full-service hospitality — from lobby to checkout.
Room Inventory Grid
Visual room status board showing occupied, clean, dirty, and out-of-order rooms. Drag-and-drop reassignment.
Digital Compendium
Guest-facing digital guide with room service, amenities, local recommendations, and AI concierge chat.
Multi-Location Management
Manage multiple venues, hotels, or restaurant groups from one dashboard. Compare performance across locations.
Supplier Management
Track vendors, purchase orders, and delivery schedules. AI optimizes ordering based on demand forecasting.
Operations & Analytics
Data-driven decisions for your floor, your kitchen, and your bottom line.
Revenue Dashboard
Real-time covers, average check, RevPASH, and labor cost tracking. See exactly how DramGuest impacts your P&L.
Demand Forecasting
AI predicts covers by day and daypart. Optimize staffing, prep, and purchasing before the rush.
POS Integration
Deep integrations with Toast, Square, Clover, and Lightspeed. Sync transactions, menu items, and guest data.
Custom Report Builder
Drag-and-drop report builder for owners, investors, or your management team. Schedule automated exports to any inbox.
Workforce Management
Schedule, train, and pay your team — all in DramGuest.
Employee Scheduling
Build schedules with templates, open shift broadcasting, shift swaps, and overtime alerts. Employees manage availability on mobile.
Time & Attendance
Clock in/out with GPS verification. Track hours, breaks, and overtime. Automatic timesheet approval workflows.
Tip Management
Tip pooling, tip-out rules, and automatic distribution calculations. Fair, transparent, and compliant.
Payroll Integration
Connect with your payroll provider or run payroll directly. Time data, tips, and deductions flow automatically.
Automations & Integrations
Connect everything. Automate the repetitive. Focus on hospitality.
Workflow Automations
Visual automation builder: trigger actions based on events like new reservation, missed call, bad review, or VIP arrival.
Nurture Sequences
Multi-step drip campaigns for onboarding new guests, reactivating lapsed regulars, and post-visit follow-ups.
Coupon Engine
Generate trackable promo codes for campaigns. Auto-apply at checkout. Track redemption rates and revenue impact.
Developer API
Full REST API for custom integrations. Webhooks, event streams, and programmatic access to every DramGuest feature.
AI-Powered Advantage
Deep-Dive Features
The intelligence layer that separates DramGuest from everything else.
Guest 360 Intelligence
Unified profiles with visit history, preferences, and AI-powered loyalty scoring.
Learn more →Smart Reservations & AI Phone
100% of calls answered. AI takes reservations, manages waitlists, and fills every seat.
Learn more →Menu & Beverage Intelligence
AI sommeliers, menu engineering, and allergen accuracy — from kitchen to table.
Learn more →Reputation & Review AI
Monitor, respond, and generate reviews on autopilot. Own your 5-star rating.
Learn more →