Smart Reservations & AI Phone
Every missed call is a missed cover. DramGuest answers 100% of calls, takes reservations, and manages your floor — so your team can focus on the guests in front of them.
The Problem
62% of restaurant calls go unanswered during peak hours
Friday at 6pm. Your host is seating a party of eight. The phone rings. And rings. And goes to voicemail. That caller? They just booked at the place down the street.
DramGuest's AI Phone Agent answers every call in under 3 seconds. It knows your menu, your hours, your specials, your table availability — and it sounds like your best host. No hold music. No voicemail. No lost revenue.
Core Capabilities
From the first ring to the last table turn.
AI Phone Agent
Answers every call in your brand voice — takes reservations, answers menu questions, provides hours and directions, handles dietary inquiries, and transfers to staff when needed. Sounds human. Works 24/7.
Smart Table Optimization
AI manages table assignments to maximize turns without rushing guests. Factors in party size, expected duration, server sections, and VIP preferences to optimize RevPASH.
Multi-Channel Booking
Accept reservations via phone, website, SMS, Instagram DM, Google, and WhatsApp. Every booking syncs to one calendar. No double-books. No missed requests.
Intelligent Waitlist
Digital waitlist with AI-predicted wait times, SMS notifications when tables are ready, and automatic no-show detection. Guests wait at the bar — not the door.
Sample Call Flow
What your callers actually hear
Good evening, thank you for calling The Golden Vine. This is your AI host. How can I help you tonight?
Hi, I'd like to make a reservation for four on Saturday night around 7.
I'd love to help with that. I have a table for four available at 7:00 or 7:30 on Saturday. Which works best for you?
7:30 would be great. Also, my wife has a gluten allergy.
Noted — I've flagged the gluten allergy on your reservation. Our chef has several excellent gluten-free options. Can I get a name for the reservation?