Built for your kind of hospitality
Whether you run a 20-seat bistro or a 200-room hotel, DramGuest adapts to your operation.
Full-Service Restaurants
From fine dining to casual neighborhood spots, DramGuest handles the guest journey end-to-end.
The Challenge
- ✗ Missed calls during the dinner rush
- ✗ No-shows eating into revenue
- ✗ Staff spending hours on marketing
- ✗ Inconsistent guest experience across shifts
How DramGuest Helps
- Hostess: Takes every reservation call — even during the rush. Sends confirmations and reminders that cut no-shows by 35%.
- Sommelier: Recommends wine pairings via web chat and SMS, increasing average check by $12–$18 per table.
- Marketing: Writes and sends weekly email specials, responds to reviews, and fills slow Monday nights with targeted SMS offers.
The Result
Restaurants using DramGuest see 25% more repeat visits and recover 15+ hours per week in staff time.
Hotels & Boutique Properties
Elevate the guest experience from booking to checkout — without adding headcount.
The Challenge
- ✗ Front desk overwhelmed with routine questions
- ✗ Guests waiting for simple requests
- ✗ No personalization at scale
- ✗ Reputation management across multiple platforms
How DramGuest Helps
- Concierge: Handles local recommendations, transportation requests, and room service inquiries 24/7 via in-room tablet or SMS.
- Hostess: Manages restaurant reservations within the property, coordinates with the kitchen on dietary needs and VIP arrivals.
- Marketing: Sends pre-arrival emails, post-stay surveys, and win-back campaigns. Responds to TripAdvisor and Google reviews.
The Result
Hotels using DramGuest improve guest satisfaction scores by 30% and increase direct booking revenue by 20%.
Bars & Taprooms
Turn your tap list into a conversation starter and your regulars into ambassadors.
The Challenge
- ✗ Guests overwhelmed by large tap lists
- ✗ No way to announce new taps to regulars
- ✗ Staff too busy to explain every beer
- ✗ Social media falling behind
How DramGuest Helps
- Cicerone: Guides guests through your tap list via web chat or QR code. Recommends styles, explains tasting notes, and suggests food pairings.
- Marketing: Automatically posts new tap announcements to Instagram and sends SMS alerts to craft beer enthusiasts in your guest list.
- Hostess: Manages event reservations for tap takeovers, beer dinners, and private parties.
The Result
Bars using DramGuest see 40% higher engagement on tap announcements and 2x more event bookings.
Tourism & Experience Operators
From food tours to wine trails, DramGuest keeps guests informed and operators organized.
The Challenge
- ✗ High volume of repetitive booking questions
- ✗ Last-minute cancellations and no-shows
- ✗ Difficulty collecting and acting on reviews
- ✗ Seasonal demand swings
How DramGuest Helps
- Concierge: Answers booking questions, provides itinerary details, and handles special accommodation requests around the clock.
- Hostess: Manages bookings, sends reminders with meeting-point details, and fills cancellation slots from a waitlist.
- Marketing: Runs seasonal campaigns, collects post-experience reviews, and re-engages past guests with new offerings.
The Result
Tour operators using DramGuest reduce no-shows by 45% and increase repeat bookings by 35%.